Shipping & returns

Regular shipping 4-7 business days. Separate charges apply to overweight/oversize items like bike carriers, trainers, wheel sets and workstands for ship to home orders. Bicycles have to be assembled before repacking to ship (continental/lower 48 only, does not apply to APO/FPO, Alaska and Hawaii).

Tax Rates
For shipments in New York State we are required by law to collect sales tax. 

Components, Parts, Accessories and Apparel

All components, parts, accessories, and apparel will receive a full refund when returned with proof of purchase in new condition within 30 days from the date of purchase. Refund will be made in the tender type originally used. All product packaging, tags and owner's manual must be intact. Kingston Cyclery staff will assess the condition of the product and if the product is determined to be used, it will not be accepted for return or refund. Returned nutrition products that have passed their expiration date will not be accepted. Customer is responsible for all return and exchange shipping costs.

Manufacturer's Warranty

If a product purchased from Kingston Cyclery has a manufacturing defect, it will be covered by the manufacturer's warranty. Kingston Cyclery staff will contact the manufacturer on behalf of the customer. The customer will be required to maintain possession of the product until the issue is resolved with the manufacturer.